Capabilities

Customer Experience

Customer and Market Research

We help our clients develop and execute research programs that lead to observable improvements in customer experiences. Our proficiency in attitudinal and behavioral research help you use the voice of the customer to understand what is most important for satisfaction and growth. We apply market research to help you understand growth opportunities for your products and services based on competitive analysis and business modeling.

 

Customer Research 

  • Voice of the Customer Research 
  • Attitudinal and Survey Research 
  • Online Behavioral Research 
  • Omni-channel Retail Experience Research 
  • Social Intelligence and Analytics 
  • Customer Journey Analytics 
  • Customer Segmentation and Targeting 
  • Customer Loyalty and Net Promoter Score Analytics

 

Market Research 

  • Product Entry  
  • Market Growth  
  • Competitive Analysis