Designed Solution Manager
Thao is a Solution Delivery Manager in our Healthcare and Lifesciences practice. Thao has extensive experience launching healthcare products and solutions for large and mid-sized healthcare companies, serving both domestic and global healthcare constituents. During her 10+ years at Optum, she led catalyst programs in telehealth, healthcare marketplace, speech science, extended reality (XR), and digital solutions to improve administrative and operational efficiencies, increase customer satisfaction, reduce health care costs, and generate growth. Her desire to further the transformation of healthcare has complimented her passion to bring emerging technologies, innovative processes, and people across the healthcare spectrum together to support better health outcomes and experiences.
Product Owner – Customized a prior authorization system used for specialty pharmacy. Provided client leadership guidance and support, managed program issues/risks, and facilitated collaborative working sessions across functional teams. The program attributed to over $2M specialty drug costs for the client in a 6-month timeframe.
Growth & Partnership Strategy – Responsible for a large payer’s longitudinal, member-centered care management program. Cultivated both internal and external partnerships to develop an interdisciplinary care team model. Designed and implemented A/B testing experiments, gathered insights to optimize the program’s member engagement/adoption strategies. Responsible for the launch of the pilot program leveraging a pharmacist-led intervention strategy across 4 markets, achieving over $10M in total cost of care savings.
Program Leader – Led the innovation team that developed and piloted an immersive Virtual Reality experience to address social isolation and loneliness for AARP’s Medicare Advantage population. Worked in collaboration across teams to design pilot that validated the desirability, feasibility, viability of leveraging an emerging technology (VR) to impact an estimated $36M in healthcare cost savings over a 3-year period.
“The future depends on what you do today.” – Mahatma Gandhi